Owner desk · password + emailed code
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Existing operator Identity account, then a one-time code emailed to desk@innerturn.com.au. Manager and cleaner access remains code-based and is not on this page. Invite-only. See trust.
Forgot Identity password: recover on desk@ or Gmail. Sign-in codes go only to desk@innerturn.com.au, work once, only for the account that asked, and expire after 10 minutes; five wrong guesses cancel a code. The older unlock phrase still works as a fallback and is never emailed. Five failed tries pause sign-in for a minute; eight failed unlocks lock it for 15 minutes; 20 failures in 24 hours lock the desk until it is cleared by hand. The session lasts 12 hours, or ends after 30 minutes idle. Every sign-in, unlock and failure is logged. Lot codes for managers/cleaners are issued separately and never stored here.