Privacy policy

1. What we collect

From managers and owners: name, company, email, mobile, invoice entity, suburb or address, bed count, checkout / check-in window, access method and codes, linen and restock notes, damage notes, and the content of the email or form thread.

From cleaners applying to the file: name, company, email, mobile, ABN, certificate of currency details, written 1/2/3/4-bed rates, whether those rates include GST, and photo-report capability. Names and business names stay on the file.

From the site itself: form submissions via Netlify Forms, basic server logs, a first-party page-path beacon (path and referring host only — no cookies, no advertising pixel), and the timestamp we attach to a form to reduce spam. Public marketing pages may load Google Tag Manager, which can set analytics cookies through Google Analytics. We do not run advertising pixels on this site.

We do not want guest passport images, payment-card full numbers, or listing-platform passwords. Do not send them.

2. How we use it

• To reply to a lot pack or a cleaner rate file
• To dispatch a contractor and produce the photo pack
• To invoice and, if needed, pause a book for non-payment
• To keep the desk file (LEAD / FILE / LIVE) accurate
• To meet a legal or insurance request if one is made

Guest personal data that happens to sit in a lot pack (a name on a lockbox note, a message forward) is used only to complete that stay. It is not reused for marketing and is not added to a list.

3. Who sees it

Access details and the job brief go to the contractor assigned to that turn — only that contractor, only for that window.

Mail and forms sit on Gmail (kwan.ajak87@gmail.com as the live outbound desk) and on the Outlook mailbox desk@innerturn.com.au. Site forms are processed by Netlify. Domain and DNS sit with GoDaddy / auDA. Desk sign-in uses Netlify Identity plus a one-time code emailed to the desk inbox (only a keyed hash of the code is kept, in Netlify Blobs, and only until it is used or expires), with a hashed unlock phrase as a fallback. We do not sell lists.

We may disclose information if required by Australian law, a court, or to establish or defend a claim about a specific job.

4. How long we hold it

Live access codes are updated when you send a change and are not kept as a public page. Job threads, invoices and photo packs are kept for at least seven years where they form part of the business record. Cleaner ABN / CoC files are kept while the contractor is on the bench and for a short period after they drop off, so a past job can still be evidenced.

This site is served over HTTPS. Do not treat email as a vault — send a new code on the thread rather than a spreadsheet of every door.

5. Your rights

You can ask what we hold about you, ask for a correction, or ask us to delete a lead that never became a job. Write desk@innerturn.com.au. We may keep a job record that we still need for tax, insurance or a live dispute.

If you are unhappy with how we handle personal information you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).

6. Contact

Privacy requests: desk@innerturn.com.au · 0451 224 857 · Inner Turn, Kwan Ajak, ABN 20 235 092 068, Melbourne VIC.

Related: Terms of service · Policies Trust.