Managers
Need a turn done.
Send suburb, beds and window. Keep the guest chat. Card $149 / $189 / $229 / $279.
- Open a thread in the app
- Send the cleaner their private link
- Pack lands here before check-in
Inner Melbourne · Managers and cleaners
Overflow changeovers.
You keep the guest thread.
Airbnb changeover cleaning for inner Melbourne short stays. Managers open a lot, an insured contractor on FILE accepts the turn, and the photo pack lands on your thread before the next guest.
- ✓Insured contractorsOn file before dispatch
- ⌁Photo pack on the threadBefore the next guest
- ○Turns onlyNo co-hosting creep
Cleaners
Need work on FILE.
Named person, ABN, CoC, written rate inside the pay lock. Then join a job with the private link.
- Send the rate file
- Join the thread from the private link
- Upload stills. Missing pack = HOLD
- ABN 20 235 092 068
- GST Not registered — invoiced amount = card
- FILE first Contractor on FILE before a job exists
- Keys The desk holds no keys
- OC ban Short-stay ban = walk
- Photo pack Missing = not done / pay hold
The handover
One thread.
Three clear steps.
You keep the listing, PMS and guest chat. The job thread holds the lot, the pack history, and any damage flag.
- 01
Open the thread
Manager starts a lot in the app. Cleaner joins with the code.
- 02
We dispatch
An insured contractor on FILE accepts the turn. Confirm stays in writing.
- 03
Pack on the thread
Timestamped stills land on the same job before the next guest.
Packages
What the turn includes.
The published card is the standard turn. Anything else is a written quote, not a second price list.
Standard turn
- Published card. GST not charged. That number is the invoice.
- Your linen, already on site.
- Insured contractor on FILE before a job exists.
- Photo pack on the thread. Missing pack = not done. Pay HOLD.
- You keep the guest thread, PMS and listing.
Linen-partner turn
- The standard turn, plus sheets and towels.
- A commercial laundry partner delivers a hotel-quality set and collects the soiled set.
- Quoted per bed count. Not on the published card. No price on this page.
- Inner Turn does not launder the linen. No laundry partner is named here.
- You still confirm in writing. A contractor on FILE still accepts.
Portfolio desk
- For 5 or more lots. Standard turn, or linen-partner if you ask.
- FILE matching is done first for the book.
- One monthly summary on the thread: turns, packs, and anything still open.
- The same contractor on FILE is offered first when we can. Not a promise one person is always free.
- Same-day requests are read first. The contractor still accepts in writing. A window moved after 8pm the night before is same-day.
- No co-hosting. No commission. You keep the guest thread.
Restock is available on written request if the stock is on site. You leave the list and the location. The contractor places the items. No restock price is published. Full scope · Ask in the quote · Live card
Calendar · optional
Stop retyping every checkout.
Connect the calendar once; we draft the lot. You still confirm.
Share a calendar link if you want to: iCal, Airbnb, Booking.com, Guesty, Hostaway or Hospitable. The desk reads the export and drafts a lot pack on the thread. You confirm that draft in writing. A contractor on FILE still has to accept. A shared link does not book the turn. This is not a connection into those systems.
Proof, not stock
This is what lands
on your thread.
Competitors sell a spotless home. This desk sells the pack. Sample frames only — not a live lot. Plates and faces blurred.
Minimum spec: entry / each bed / bathroom / kitchen bench / living / visible damage. One readable still per item. Missing pack = not DONE. Full spec ↗
Sample lot pack
From: you@agency.com.au
To: desk@innerturn.com.au
Subject: Richmond · 2 bed · checkout Sat 11:00
Street: ██ Swan St, Richmond
Beds: 2
Checkout: Sat 11:00
Next check-in: Sat 15:00
Access: lockbox — code on the confirm thread
Notes: linen on site. Restock only if asked in writing, and the stock is already there.
Twenty seconds. Street, beds, window, how the contractor gets in. Codes stay off the public form. Full checklist ↗
Sample confirmation
Contractor on FILE accepted. Window 11:00–14:00. Photo pack due before 15:00.
Written confirm only. Form is a lead. No FILE contractor = no book. Guest thread stays with you.Transparent rates
Live card
Standard inner-ring changeover. GST not charged. This number is the invoice.
Nothing buried in a sales call.
PropertyChangeoverSame-day extra
1 bed$149+$40
2 bed$189+$50
3 bed$229+$60
4 bed$279+$70
Event weeks+25%
5+ beds and houses are quoted.
Trial turn: $15 off
Once, if the desk can keep its floor.
No file, no booking.
A contractor is confirmed before a job exists.
Coverage
Inner ring.
Close enough to act.
On the card inside the eight named suburbs. Quoted outside it. An OC short-stay ban is a walk in every suburb.
- RichmondOn card · 12 min · terrace / warehouse
- South YarraOn card · 12 min · walk-up / tower
- SouthbankOn card · 10 min · tower / concierge
- DocklandsOn card · 12 min · tower / concierge
- East MelbourneOn card · 10 min · terrace / walk-up
- FitzroyOn card · 12 min · terrace / lockbox
- CollingwoodOn card · 12 min · warehouse / walk-up
- St KildaOn card · 20 min · walk-up / lockbox
- CBD, Carlton, Brunswick, Prahran, Windsor, Port Melbourne, Elwood, Hawthorn, AbbotsfordQuoted
Minutes are typical travel from the inner-ring desk at the CBD. Outside the ring is a written quote, not a silent yes.
Open the area pages ↗Coverage
Areas we cover
On the card inside the eight named suburbs. Quoted outside it.
Who
Who the desk works with.
Overflow only. No client names, no logos, no headcount.
Managers
You run the listing. One lot or a few. You keep the PMS and the guest thread. The desk takes the turn.
Portfolios
Five or more lots on the same book. The card still applies. The portfolio desk is the scheduling and the monthly summary, not a co-host.
Operators
You already run the stay in your own system. We do not take the guest chat, the listing, or a commission on the booking.
Position
Overflow only.
Not another operator.
A typical cleaner or linen operator sells the turn as a bundle. This desk sells one lane, and writes the extras down.
This desk
- A calendar link can draft the lot. You still confirm. No auto-booking.
- Your linen on the card, or a linen-partner add-on quoted off the card.
- Photo pack required. Missing pack = not done. Pay HOLD.
- Published card. GST not charged. The card is the invoice.
- You keep the guest thread, PMS and listing.
- OC short-stay ban = walk. The desk holds no keys.
Typical operator
- You usually send each checkout yourself.
- Linen is bundled into the clean, or never written as a choice.
- A photo if it suits them. Not a hold on pay.
- Price often set on a call. GST often extra.
- You still chase the guest thread, or someone else takes it.
VIC short-stay levy stays with the owner or platform. The desk holds no keys. Access stays lockbox, app or a named person.
Desk answers
Questions managers ask first.
What is a lot pack?
The written job file for one stay: suburb and street, beds, checkout and next check-in, and how the contractor gets in without the desk on site.
Is the form a booking?
No. The form creates a lead. A booking needs the lot pack, your written confirm, and a contractor on FILE.
Do you take over the listing?
No. Listing, PMS and guest chat stay with you. Do not tell the guest we are the host.
Why is GST not charged?
The operator is not registered for GST. The card is the amount invoiced. ABN 20 235 092 068.
What if the building bans short stays?
We walk. An OC short-stay ban is not a job.
When is same-day extra charged?
When the window moves after 8pm the night before, and only with a written yes from the contractor. Extras: +$40 / +$50 / +$60 / +$70.
Who handles damage claims?
Platform claims stay with the manager. The desk flags visible damage with photos. It is not a claims agent.
Can I cut the 1-bed to match a cheaper flyer?
No. The 1-bed card stays $149. Trial is −$15 once if the desk still keeps its floor.
Can you read my booking calendar?
If you share a calendar link, yes. An iCal, Airbnb, Booking.com, Guesty, Hostaway or Hospitable export is enough. The desk reads it and drafts a lot pack on the thread. You still confirm in writing, and a contractor on FILE still accepts. A shared link does not book the turn. There is no direct connection into those systems.
Do you supply or launder linen?
Not on the published card. The standard turn uses your linen on site. A linen-partner add-on can deliver hotel-quality sheets and towels and collect the soiled set for a commercial laundry. It is quoted per bed count and is not on the card. Inner Turn does not launder linen itself. Restock is separate: on written request, if the stock is already on site. You leave the list and the location. The contractor places the items. No restock price is published.
Free listing quote
Get a free listing quote
For Melbourne short-stay managers. Tell us what you look after and Kwan replies by email with a written price per turn. GST is not charged, so the price is the invoice.
This asks for a price. It doesn't book a clean. A turn is only booked once you've sent a lot pack, confirmed in writing, and a contractor on file has said yes.
- Step 1: What you need
- Step 2: Package
- Step 3: Your details
- Step 4: Check and send
Request received
Thanks. Your quote request is in.
What happens next
- Kwan reads it and replies by email with a written price per turn. GST not charged, so the quoted price is the invoice.
- If the price suits, send a lot pack for your first turn: suburb and street, beds, checkout and next check-in, and how the contractor gets in. Codes go on the email thread, never on a form.
- You confirm in writing. Then a contractor on file accepts the window. If we can't put someone on it, we tell you and cancel our side. We never send an uninsured stand-in.
- After the turn, time-stamped photos of each room land on your job thread before the next guest.
Nothing is booked yet. No reply? Email desk@innerturn.com.au once, or call 0451 224 857. Please don't send the form again.
Published pricesThe card on the website is the price. GST isn't charged on top.
Insured contractors on fileNamed, ABN-checked, public liability current, before anyone is sent.
You keep the guestListing, PMS and guest chat stay with you. We only do the turn.