Policy · photo pack

Photo pack spec

The pack is the record of the turn. It is not a marketing gallery and it is not a claims file. Platform claims stay with the manager. Inner Turn is not the claims agent.

Sample frames. Not a live lot. Plates and faces blurred.

Send a pack

• One still per slot. JPEG, PNG, WebP or HEIC.
• Each file under 1.8 MB. Crop, do not send a 12 MB live photo.
• Do not put lockbox codes in the filename or the notes.
• This send is a pack on a thread — not a claim and not a booking.
• Missing pack = job not DONE. Pay stays HOLD.

Prefer the app thread: innerturn.com.au/app — packs stay on the job with history. Email is the fallback only.

What must be in the pack

Timestamped stills, on the same thread as the booking, before you message the next guest:

• Entry — door / hall as left
• Each bed — remade, linen as agreed
• Bathroom — wet area guest-ready
• Kitchen bench — clear, wipe visible
• Living — floor and main surfaces
• Visible damage — only what is in shot at handover, not a hunt

One still per item is enough if the frame is readable. A blur, a dark doorway or a crop that hides the bed is not that item. Video is not a substitute. Guest belongings in frame are not inventoried by the desk.

These stills record the turn. They do not add cleaning tasks. The turn itself is the standard changeover in the terms. What you send before dispatch is the lot pack.

When it is sent

After the contractor leaves, before check-in, on the same email thread. The desk forwards or confirms that pack to you. Do not tell the guest that Inner Turn is the host. Do not open a new thread for the stills if the booking thread exists.

When it is missing

The job is not DONE. Contractor pay stays on HOLD until the stills are on the thread or the desk writes a close. A missing pack is a desk dispute. It is not a reason to cut the live card on the next lot. Write the desk the same day.

Damage in the pack

Visible damage is flagged on the thread with the still that shows it. That flag is notice, not a claim. Platform claims (Airbnb, Stayz and the like) stay yours to lodge. We can resend the stills we hold. We do not complete the platform form, admit liability for guest belongings, or attend the lot.

Desk email — pack sent, damage flag, pack missing

One thread. One subject. Copy the block. Fill the square brackets. Send from Gmail, Bcc desk@. Do not open a new thread if the booking thread exists.

• Subject always starts Inner Turn - [SUBURB] [YYYY-MM-DD] then the tag.
• Tags only: PACK SENT · DAMAGE FLAG · PACK MISSING.
• File manager mail under Managers / Jobs. File cleaner mail under Cleaners / Jobs. File FLAG or MISSING under Disputes as well.
• One party per send. Do not mix manager and cleaner in the same body.
• No lockbox codes. No guest numbers. No “we are the host”.

FILE
Job: [SUBURB] [BEDS]bed [YYYY-MM-DD]
Status: DONE
Who: manager

[SUBURB], [BEDS] bed.
Window [CHECKOUT] to [CHECK-IN].

Photo pack is on this thread.
Stills: entry / beds / bathroom / kitchen / living
Damage: none   OR   flagged — see DAMAGE FLAG mail

You can message the next guest.
Do not name Inner Turn as host.

Invoice on the weekly run unless we wrote HOLD.

desk@innerturn.com.au · 0451 224 857

FILE
Job: [SUBURB] [BEDS]bed [YYYY-MM-DD]
Status: FLAG
Who: manager

[SUBURB], [BEDS] bed.
Window [CHECKOUT] to [CHECK-IN].

Visible damage on the pack: [one line — what the still shows].
The still is on this thread.

This is a flag, not a claim.
Platform claims stay with you.
Inner Turn does not lodge Airbnb / Stayz / insurer forms.
We do not attend. We do not admit liability for guest belongings.

Reply on this thread if you want the same stills resent today.

desk@innerturn.com.au · 0451 224 857

FILE
Job: [SUBURB] [BEDS]bed [YYYY-MM-DD]
Status: HOLD
Who: cleaner

[SUBURB], [BEDS] bed.
Window [CHECKOUT] to [CHECK-IN].

Pack is not on this thread. Job is not DONE.
Pay stays HOLD.

Send today, on this thread:
01 entry
02 each bed
03 bathroom
04 kitchen bench
05 living
06 damage still, or write DAMAGE: none

No new thread. No guest message. No codes in the filename.

desk@innerturn.com.au · 0451 224 857

FILE
Job: [SUBURB] [BEDS]bed [YYYY-MM-DD]
Status: HOLD
Who: manager

[SUBURB], [BEDS] bed.
Window [CHECKOUT] to [CHECK-IN].

Photo pack is not on this thread yet.
Do not message the next guest as handed over.

We have asked the contractor for the stills.
Report follows when the pack lands, or we write a close.

This is a desk hold, not a price cut on the next lot.

desk@innerturn.com.au · 0451 224 857

Photo-pack policy · Terms — damage · How it books

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