← Inner Turn desk · How it books · Card

Manager handover

How to send a lot pack

The lot pack is the written job file for one stay: suburb and street, beds, checkout and next check-in, and how the contractor gets in without the desk on site.

A form is a lead, not a booking. A booking needs this pack, your written confirm, and a contractor on FILE. For a price only, suburb, bedrooms, and the checkout window are enough. Send that on the quote form. Street, access, and linen notes wait until you accept the price.

Checklist

  1. Suburb and street. On the card: Richmond, South Yarra, Southbank, Docklands, East Melbourne, Fitzroy, Collingwood and St Kilda. Outside that ring, the price is a written quote.
  2. Beds. Five or more bedrooms, and houses, are quoted.
  3. Window. Checkout and the next check-in.
  4. Access. Lockbox, app, or a named person, without the desk on site. The code goes on the confirm thread, not on a public form. The desk holds no keys. The operator does not attend.
  5. Linen and restock. Linen: your sets on site, or ask for the quoted linen-partner add-on. Linen and restock only if you write them into the lot pack and the contractor accepts that scope.
  6. The building. An owners-corporation short-stay ban is a walk.
  7. The guest thread. You keep it. Do not tell the guest that Inner Turn is the host.

A wrong code, or no access, at the booked window is billed at 50% of the card rate for that lot. A cancel with less than six hours’ notice is the same 50%. Access · Cancel and no-access.

What the turn is

The standard changeover, in the terms, is: strip and remake beds with the linen agreed in the lot pack; bathroom and kitchen to guest-ready; floors vacuumed and wet areas mopped; bins out; lights and climate reset; lockbox or app left as instructed. Carpet steam, oven deep-clean, mould, trades, guest messaging, listing takeover, and co-hosting are out of scope unless quoted in writing.

The photo pack is the record of that turn: timestamped stills on the same thread before the next guest. The frames do not add cleaning tasks. Visible damage is a flag only. Platform claims stay with you. If the pack is missing, the job is not done.

Same-day

A window moved after 8pm the night before is same-day. It still needs a written yes from the contractor. The extras are on the live card. If the contractor cannot take it, the desk cancels its side and you keep the guest thread. 8pm rule.

Sample

Send it on the job thread. Email to the desk is the fallback only.

Subject: Richmond · 2 bed · checkout Sat 11:00

Street: [street], Richmond
Beds: 2
Checkout: Sat 11:00
Next check-in: Sat 15:00
Access: lockbox — code on the confirm thread
Notes: linen on site. No restock.

Sample only. Not a live lot. Fill the street on the thread. Do not write the code in the note, and do not put it on a public form.

Open manager thread · Free listing quote · Live card · How it books · Trust · Terms

We turn over short-stay lots in Richmond, South Yarra, Southbank, Docklands, East Melbourne, Fitzroy, Collingwood and St Kilda. See every suburb we cover.