Note for managers · 15 Sep 2026

Same-day extra and the 8pm rule

Next-day is the default when a contractor is already on FILE. Same-day is a different product. It costs more because someone has to drop a planned window and still hit your next check-in.

The extra is on the published card: 1-bed +$40, 2-bed +$50, 3-bed +$60, 4-bed +$70. It is written on the thread before dispatch. It is not added after the contractor has left the lot, and it is not waived because the last guest ran late. Event weeks are separate: +25% when checkout or check-in falls in a published window.

A window moved after 8pm the night before is treated as same-day. That is the 8pm rule. If you write at 8:12pm that tomorrow’s 11:00 checkout is now 10:00, the desk treats it as a same-day change. The contractor has already planned the morning. We will not pretend that is a next-day book.

Same-day still needs a written yes from that contractor. No FILE contractor, no book — extra or not. A form at 7am for a 10am checkout is a lead until that yes is on the thread. If they cannot take it, we cancel our side and you keep the guest thread. We do not send the desk operator, and we do not send an uninsured person to fill the gap.

Access that fails on a same-day window is still no-access: 50% of the card rate for that lot, same as any other day. The extra does not buy a second attempt. A second attempt is a new dispatch.

Send the lot pack before 8pm if you can. Subject: suburb + beds + checkout time. If the window is already inside 24 hours, say so in the first line and expect the extra on the confirm.

Live card · Policies — event weeks and same-day · Send a lot

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Every same-day turn ends with a timestamped photo pack. Booking steps are on how a changeover is booked.